We serve people, not homeless people

Whitechapel Mission
a promise


From its foundation in 1876, Whitechapel continues caring for the poor and homeless of London regardless of race or religion, in their struggle against hunger, poverty, disease, prejudice and exclusion
In 1876 the forerunner of the Whitechapel Mission was inaugurated as `The Working Lads' Institute and Home at a Public Meeting in the Mansion House, presided over by the Lord Mayor of London. Little is known of the founder, Mr Henry Hill, but the work was conducted from rented premises at The Mount, Whitechapel Road, London until 1885 when a brand new building was constructed to house the work at 285 Whitechapel Road (famous as the building housing the enquiry into the 'Jack the Ripper' case) and was opened by Queen Alexandra, King Edward VII also attended.  The work was continued by a Methodist minister, Revd Thomas Jackson from 1896 as was its association with the burgers of the City continued, and each year the Lord Mayor of London and Sherrifs attended the anniversary celebrations.   The Mission then was to keep the doors of the Institute open to orphan and destitute lads. Food, clothing, lodgings, and friendship were provided for upwards of 3,200 needy homeless between the ages of fourteen and eighteen years.  In its first year the Institute served over 11,000 breakfasts and was open each and every morning for the homeless of any age.

It has continued to be a lifeline for many poor and homeless people in the East End of London.  We are the last chance for many people.  Our goal is to take care of all people coming through our doors.  We provide hot food and drink, showers, clothing, free toilets and the chance of a wash and brush-up.  But that is not what we are about.  Our goal is to empower people that are excluded and we begin that process by creating an environment built on trust, belonging and understanding.

Whitechapel Mission is 'family'.  We provide a safe, informal, friendly, hassle-free place where people can come and find warmth and shelter, without being moved on by a policeman or angry shopkeepers, or kicked, sworn at and spat upon by passers-by.  We promote the concept of being part of the Mission and taking ownership of the Mission.  Any and all who come are welcome.  There are no forms to be filled in, no interviews, no interrogations.  No personal records are kept.  We are an inclusion centre rather than an exclusion centre.

a promise

We are known on the street as the Cavell Street Mission and have become famous for our cooked breakfasts. More than 150 people each morning join us to enjoy this breakfast, and many more visit to take advantage of a shower, clean clothing, medical attention and good toilet facilities with somewhere to have a shave, wash up after a night sleeping on the street. We are known for these services to the homeless and with the help of our many volunteers and supporters, we are good at the delivery.

And yet this is not what Whitechapel is about! Whitechapel is all about a promise - we promise that whatever mess your life maybe in, whomever else may have let you down, at 6am tomorrow morning our doors will open and you will receive a warm welcome. We will not bar you or exclude you. If your behaviour is not acceptable you will be asked to leave, but will be welcome back.

To keep this promise the Mission needs to be open tomorrow and the day after. We need to stay open on Bank Holidays and at Christmas. We have to be open every day. We are the stability in chaotic lives. We are the rock on which people can rely and maybe begin to rebuild their lives.

But it is also about the warm welcome. A plain welcome is not enough! A warm welcome, acknowledging individuals and making sure they understand they have value and are worth the effort. Our many volunteers deliver this message every day. It is not the fact that they prepare, cook and serve breakfast, but how they serve breakfast. With a smile and a pleasant word, confirming at the beginning of each day that we believe everyone has potential and we are here to support them all. We do make a difference every day, but only because of the support of people like you.


Founded in 1876, Whitechapel has been caring for the poor and homeless of London regardless of race or religion,
in their struggle against hunger, poverty, disease, prejudice and exclusion.

Tel: 0207 247 8280        Registered Charity No: 227905        Fax: 0207 392 2726