If you are homeless

If you are homeless, worried you may soon become homeless, or having problems paying your rent or mortgage, the Tower Hamlets homeless service may be able to help.

Tower Hamlets homeless service may be able to help you if:

• you have dependant children
• someone in your household is pregnant
• you are at risk of violence
• you have nowhere to live because of an emergency like a fire or flood
• you are vulnerable – because you are old, disabled, ill or for another reason.

Unfortunately, Tower Hamlets homeless service can’t help everyone in these groups. This is a complicated area of housing law but, as a rough guide, if you’ve been turned down for welfare benefits you’re unlikely to be eligible for homeless services.

If you want to know if Tower Hamlets homeless service can help you, please visit the homeless service at:
Albert Jacob House
62 Roman Road
London
E2 0PG
tel: 020 7364 7474
opening hours: Mon, Tues, Thurs, Fri 9.30am to 4pm
Weds 9.30am to 12 noon

How to apply

You need to have an appointment to apply for help. To make an appointment, or if you need advice, contact Tower Hamlets homeless service or visit their office.

In an emergency

If you are homeless today, telephone Tower Hamlets homeless service during office hours on 020 7364 7474. Tower Hamlets homeless service will give you advice on what to do next.

If Tower Hamlets homeless service are closed, telephone 020 8983 1199 or contact your nearest police station.

Translation

If English is not your main language and you need an interpreter, Tower Hamlets homeless service can arrange this for you.

If you are disabled

Tower Hamlets homeless service offices are fully accessible to wheelchair users. Tower Hamlets homeless service have an induction loop for hard of hearing users and can arrange sign language. If you are seriously ill or disabled and can’t get to their office, Tower Hamlets homeless service may be able to arrange for someone to visit you. Contact us for more information.

Homeless service customer care code

• we will be polite at all times
• we aim to see you within 15 minutes if you have an appointment
• we will keep you informed of any delays
• we will listen to you and actively seek your views about the service
• we will make it clear what we can and cannot do
• we will respond to enquiries and make our replies easy to understand
• we will ensure everyone knows their rights and is treated fairly
• we accept your right to complain and guarantee a full investigation and response
• we will admit when we have made a mistake and do our best to put things right.